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It was impossible to keep an accurate record of hours. The Mitrefinch Time and Attendance software was installed in and was launched in all stores countrywide.
Each store can decide in advance the number of staff that is required for the following week and this has cut overtime for the company by 1. The minimum of training was required as the system is so user friendly. Deadlines are no longer an issue as the system is so accurate and reporting is so efficient they can be met with no pressure. Employees reacted well to the system as it gave them ownership of their hours and ensured accurate calculation of holidays due etc.
Our working relationship is very good.
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